Get unstuck faster.
Search the common paths, check platform status, or send a ticket with the exact details our team needs to help with Orbit AI, billing, desktop, extension, and developer access.
Product guidance
Read implemented features, limits, desktop capabilities, app routes, and usage notes.
Service health
Check Orbit network status before filing a service or latency report.
Plans and payments
Manage credit packs, Premium access, subscriptions, receipts, and payment history.
Sign-in and security
Update your profile, reset password, configure 2FA, redeem model codes, or remove an account.
Browser companion
Install, connect, and troubleshoot the Orbit Extension Pro browser workflow.
API access
Get help with API keys, account-gated access, rate limits, and integration questions.
Send the useful details once.
Include the product area, what happened, what you expected, and any screenshots, logs, or case details that will shorten the back-and-forth.
Critical issues first
Service blockers, payment lockouts, and security concerns receive the fastest triage.
Private by default
Do not send passwords, private keys, payment card numbers, or sensitive secrets in a ticket.
Before you send it.
How long does support take?
Most tickets receive a first reply within 24 to 48 hours. Critical security or service-blocking issues are triaged first.
Where do I manage billing?
Use Orbit Billing for credit packs, Premium access, extension subscriptions, Stripe receipts, and payment history.
Where is the Windows installer?
The latest public installer linked from this site is Orbit AI 0.0.17. If an installer fails, include Windows version and any error text in your ticket.
I cannot sign in.
Try password recovery first. For 2FA or account lockout issues, file a ticket from the same email address used on your Orbit account.
How do I get API help?
Developer API access is managed inside Orbit. Include your route, request id if available, rate limit details, and whether the issue happens in production or development.